- Can I take a tour of your secure online banking site?
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Yes. To check out the features in our secure online banking site take our quick interactive tour.
- How do I make one-off or regular deposits into my RaboDirect account?
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When you login to your RaboDirect Account you can use the website to make either one-off or regular transfers from your Nominated Account into any of your RaboDirect Savings Accounts.
To transfer funds from your nominated account to your RaboDirect Account:
Login to your account.
Click on "Transfer in".
Then, click "New".
This will allow you to make a one-off transfer from your nominated account or set up a recurring transfer from your nominated account.
You can also transfer funds from any other bank account to your RaboDirect Savings Account by quoting your RaboDirect Savings Account name and number to the other bank or person who wishes to make the payments.
Please note that it takes 2-3 working days for the funds to clear so if you do have funds paid into RaboDirect you will not have access to them straight away.
- How do I change my address?
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You have the facility to change both your residential and postal address, along with your other contact details, online yourself. To do this login to your account and click "Contact Details", then either "Phone / Email details" or "Address details".
- How do I withdraw money from my RaboDirect account?
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When you login to your RaboDirect Account you can transfer money out of your RaboDirect Master Savings Account, or any RaboDirect Purpose Savings Accounts you may have, into your Nominated Account.
To transfer funds from one of your RaboDirect accounts to your nominated account you need to login to your RaboDirect account, click on "Transfer Out", and then "New". This will allow you to make either a one-off transfer, or create a regular transfer, out of your RaboDirect account.
- How do I change my RWT (Resident Withholding Tax) rate or amend my IRD number?
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You have the facility to update your tax rate and IRD number yourself online.
You can change your RWT rate at any time by logging in to your account and clicking "Tax", then "Change RWT Rate".
- Where can I find my available balance on my account?
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To locate the available balance of your account click on "Savings Accounts" then "Balances" in the left hand menu, the screen will then display your balance and your available funds.
- How can I check that a transfer has been successfully confirmed?
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A summary of all pending transfers can be located by clicking on "Transfer out" or "Transfer in", then "Summary (pending)". For same day transfers out of your account please check your transaction history by clicking on "Savings accounts" then "Transactions" as these will not appear in the "Summary (pending)" section.
- Can I make an International Transfer into my RaboDirect account?
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Yes. You can have international payments paid directly to your RaboDirect account.
You will need to provide the paying bank with:
- your RaboDirect account name and number
- our swift code: WPACNZ2W
- and our physical address: Level 23, Vodafone on the Quay, 157 Lambton Quay, Wellington, 6011, New Zealand.
Please note that you will be charged a fee by the receiving bank in New Zealand. The receiving bank will convert the funds into New Zealand dollars and then send it to RaboDirect. Which New Zealand bank is used as the receiving bank is up to the overseas bank that originates the transfer.
- What is the Satisfaction Survey?
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The survey is a very short (three or four question) online questionnaire in which you can let us know what you think of the service you've just received from RaboDirect, and what we could be doing better.
- I am using Google Chrome, and I can't log in to my account
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Please note that we only support the following browsers:
Recently an issue has arisen whereby some Google Chrome users have been unable to access the site properly. This is currently under investigation, but means that, currently, we cannot support Google Chrome on our secure site.