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Contact us

Call our Wellington staff toll-free
8am - 6pm, Monday to Friday

0800 22 44 33

Living overseas?
8am - 6pm, Monday to Friday

+64 4 819 2870

Other ways to contact us

Fax

0800 22 88 66 (within NZ)
+64 4 819 2871 (overseas)

Write

Freepost RaboDirect
PO Box 38567, Wellington 5045

Office address

157 Lambton Quay
Wellington 6011

Email us

info@rabodirect.co.nz

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Complaints

We strive to provide excellent service, and are subject to the Code of Banking Practice. However, there may be times when you feel things are not going well. When this happens you need to let us know so that we can try to fix and learn from it, and improve our service in the future. We promise to acknowledge any complaint within 5 business days.

Who should I contact?

Often a call or email to the RaboDirect Customer Contact Centre can provide a quick resolution. If you have already contacted our Contact Centre and are not satisfied with the response, then ask to speak with the Contact Centre manager. If your complaint cannot be resolved with the Contact Centre manager, it will be referred to our internal legal department.

If your complaint is still not resolved, you can refer it to the Banking Ombudsman Scheme for further consideration. This is a free, independent service to help banks and their customers resolve problems. The Scheme will review your complaint and make a recommendation.

Contact the Banking Ombudsman Scheme

Refer to www.bankomb.org.nz, call 0800 805 950, or email help@bankomb.org.nz.