Other ways to contact us

Media relations

For all media enquiries, click here. 

Complaints

We strive to provide excellent service, and are subject to the Code of Banking Practice. However, there may be times when you feel things are not going well. When this happens you need to let us know so that we can try to fix and learn from it, and improve our service in the future. We promise to acknowledge any complaint within 5 business days.

Who should I contact?

Often a call or email to the RaboDirect Customer Contact Centre can provide a quick resolution. If you have already contacted our Contact Centre and are not satisfied with the response, then ask to speak with the Contact Centre Team Leader. If your complaint cannot be resolved with the Contact Centre Team Leader, it will be referred to our internal legal department.

If your complaint is still not resolved, you can refer it to the Banking Ombudsman Scheme for further consideration. This is a free, independent service to help banks and their customers resolve problems. The Scheme will review your complaint and make a recommendation.

Contact the Banking Ombudsman Scheme

Refer to www.bankomb.org.nz, call 0800 805 950, or email help@bankomb.org.nz.