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We are currently carrying out updates and improvements to our online banking and new account application form so these services will be unavailable over this long weekend. We will be back online at 8am Tuesday the 23rd April which is the first business day after Easter. If you have any questions about the changes, you can check out our information page at
0800 22 44 33 8am - 6pm weekdays

Frequently Asked Questions

You can find answers to your questions quickly and easily by reading our frequently asked questions

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The most commonly asked questions

How often will I receive statements for my RaboDirect account?

We don’t post statements but they are available to download online at any time.

  1. Log into RaboDirect
  2. Click 'Savings' then 'Statements'
  3. Select the account and enter the date range
  4. Click 'Search'
  5. Click 'Download' to open a PDF statement.

Clicking the 'Download transactions (csv)' button will generate an excel spreadsheet that can be imported into accounting software.

How do I download my tax certificate?


You can download tax certificates online. 
  1. Log into RaboDirect. 
  2. Click 'My Rabo' then 'Tax Reports' 
  3. Select the account owner
  4. Select the tax report you require
  5. Click 'Search'
  6. Click 'Download' next to the required year