Frequently Asked Questions

Rabobank has decided to no longer accept any new applications for business accounts through RaboDirect. Existing business customers will still be able to continue to bank with us as normal.

You can make deposits from your nominated account and any other bank accounts the business holds, or have other people/organisations deposit funds into your RaboDirect account. Just use the facilities of your other bank or provide your account number to the other party. It is not possible to make cash or cheque deposits.

1. Log into RaboDirect
2. Click on 'Transfers'
3. Select the 'From' and 'To' accounts
4. Enter the amount
5. Enter the date or select 'as soon as possible'
6. Confirm the transfer with your Digipass. 

You will be able to open up to five PurposeSaver accounts which allow you to separate your savings alongside your RaboSaver for Business account.

1. Log into your RaboDirect account
2. Click 'Savings' then 'Open PurposeSaver account'
3. Enter a nickname and select the 'Account Owner'
4. Click 'Confirm'

Business account holders can also open our 60 day NoticeSaver account. Click here to find out more about this product.

Any individual authorised to act on behalf of the business can operate the RaboDirect account. Authority is provided by the individuals who are in 'effective control' of the business by way of the application documentation requirements.

This person will be acting as the authorised signatory on the account. They have been issued with a Digipass and will have authority to view the account details, initiate transfers and update account information.

There can only be one authorised signatory on a business account but this person can be changed at any time.

• complete our change of authorised signatory form, and
• provide certified identification and address evidence.

1. Log into RaboDirect
2. Click 'Transfers' then 'Pending transfers'
3. Click the 'Actions' button next to the notice instruction
4. Select 'Cancel notice'
5. Confirm the action with your Digipass

• The NoticeSaver interest rate is variable - a Term Deposit rate is fixed.
• NoticeSaver offers access to your money after the required notice period - a Term Deposit has a fixed investment period.
• NoticeSaver allows you to deposit money into the account whenever you like - a Term Deposit does not.

1. Click 'Transfers'
2. Select your NoticeSaver in the 'From Account' field
3. Choose where you would like the funds paid to
4. Enter the amount
5. Click continue
6. Confirm the transfer with your Digipass

1. Log into RaboDirect
2. Click 'Transfers'
3. Select the 'From' (Nominated Account) and 'To' (NoticeSaver) accounts
4. Select if you would like a one off or regular transfer
5. Enter the amount, date and frequency if required
6. Confirm the transfer

1. Click 'Transfers'
2. Select your NoticeSaver in the 'From Account' field
3. Choose where you would like the funds paid to
4. Enter the amount
5. Click continue
6. Confirm the transfer with your Digipass

To make a withdrawal from NoticeSaver you will need to load a transfer request and wait the 60 day notice period before receiving your funds. For this reason, we suggest that you keep some funds in your RaboSaver account in case you need them in a hurry.

If you are suffering from financial hardship, you can apply for the early release of your funds by completing our Financial Hardship Declaration and providing evidence of the hardship. We will consider your application and advise you if it has been accepted.

See the Financial Hardship Declaration for examples of hardship and the type of evidence required.

PIE is a tax regime that was introduced on 1 October 2007 which provides tax benefits to certain managed funds investors. Income from PIE products is attributed to its investors, based on their share of the investment, and taxed at their individual Prescribed Investor Rate (PIR).

As the maximum PIR is 28%, PIE products provide tax benefits to investors in the 30% or 33% tax brackets.

Prior to the regime being introduced, investor’s earnings were taxed at the company tax rate of 33%.

1. Log into RaboDirect
2. Click ‘Transfers’
3. Select the ‘From’ (Nominated Account) and ‘To’ (PremiumSaver) accounts
4. Select regular transfer. 
5. Enter the amount, date and frequency.
6. Confirm the transfer.

Yes. PremiumSaver interest rates are variable and are subject to change.

1. Log into RaboDirect
2. Empty the account using the ‘Transfers’ function
3. Click ‘My Rabo’ then ‘Create new message’
4. Confirm in the message you would like to close your PremiumSaver
5. Click ‘Send’

1. Log into RaboDirect
2. Click ‘Savings’
3. Click your PremiumSaver account number
4. You will then see your balance, the interest rates and a statement advising if you need to add funds to your account to earn maximum interest

1. Log into RaboDirect
2. Click 'Transfers'
3. Select the 'From' (Nominated Account) and 'To' (PremiumSaver) accounts
4. Enter the transfer details e.g. date and amount
5. Confirm the transfer with your Digipass

You need to increase your previous month-end balance by $50 or more by the last business day of the month.

To do this:

1. Log into RaboDirect
2. Click 'Transfers'
3. Select the 'From' (Nominated Account) and 'To' (PremiumSaver) accounts
4. Select regular transfer
5. Enter the amount, date and frequency
6. Confirm the transfer.

Interest is calculated daily and paid to your PremiumSaver account on the last business day of the month. This means the interest will be included in the opening balance for the following month. 

Keep in mind:

Yes. RaboDirect allows you to download an extract file containing all your RaboDirect Savings Account transactions. This file will be downloaded as a CSV file that can be exported to other file and spreadsheet formats.

To do this:

1. Log into RaboDirect
2. Click on 'Savings'
3. Then, click 'Transactions'
4. Enter your search details, then click 'Search'
5. At the bottom of the page click 'Download transactions (csv)'
6. On the next page click 'Download'

Yes. You can open up to five PurposeSaver accounts which allow you to separate your savings if you have several goals in mind. You can give them different nicknames such as 'Holiday' or 'House Deposit'.

1. Log into RaboDirect
2. Click 'Savings' then 'Open PurposeSaver account'
3. Enter a nickname and select the 'Account Owner'
4. Click 'Confirm'

Note: For legal and tax purposes these accounts will be in the same name as your RaboSaver account. To open an account in a different legal name you will need to complete an application for a new RaboDirect account.

You will start earning interest immediately but you will not be able to transfer the funds until the funds have cleared. 

If funds are transferred to your account using the services of another bank there is no clearance period. The funds will be available to use as soon as they reach your account.

Interest is calculated daily and paid to your RaboSaver account on the last business day of the month. The payment will be available to you on the first day of the new month.

Once the term deposit is set up, the details such as the amount, term and interest rate are locked in. You can always open additional term deposits with any balance of $1,000 or more.

1. Log into your RaboDirect account
2. Click ‘Term Deposits’
3. Click the ‘Actions’ button next to your term deposit
4. Select ‘Change Reinvestment Option’ 
5. Choose your new reinvestment instructions
6. Confirm the change using your Digipass

Please call our friendly Customer Contact Centre on 0800 22 44 33, between 8am and 6pm weekdays. They will advise the best available rate and create the term deposit on your behalf.

During the initial account opening process you are only able to set up one Term Deposit, however, once you receive your Welcome Pack and PIN you are then able to login and create as many Term Deposits as you wish.

To send a secure message, log into RaboDirect and click 'My Rabo' then 'Create new message'. 

We will then contact you to advise if the investment can be broken and if a fee will apply. 

Once we have approved your request to break, and provided you with a break quote, confirmation from you to proceed must be received by 12.00pm on a business day to ensure it is broken that day. 

The funds should be available in your RaboDirect savings account by 5.00pm that evening. From there, you can transfer them back to your nominated account online by clicking 'Transfers'.  

When you opened the account with us you provided a nominated bank account (an account in the same name at another bank) and accepted our online direct debit authority. This allows you to transfer funds into RaboDirect from this nominated bank account, all within our online banking system. 

You can of course make deposits from any other bank account the Trust holds, or have other people/organisations deposit funds into the RaboDirect account. Just use the facilities of your other bank or provide your account number to the other party. 

As we do not have branches, it is not possible to make cash or cheque deposits. 

1. To make a transfer from your Nominated Account:
2. Log into RaboDirect
3. Click on 'Transfers'
4. Select the 'From' and 'To' accounts
5. Enter the amount
6. Enter the date or select 'as soon as possible'
7. Confirm the transfer with your Digipass

You will be able to open up to five PurposeSaver accounts which allow you to separate your savings alongside your RaboSaver account. You can give them different nicknames to meet the needs of your trust e.g. 'Rental income'.

To open a PurposeSaver account:

1. Log into your RaboDirect account
2. Click 'Savings' then 'Open PurposeSaver account'
3. Enter a nickname and select the 'Account Owner'
4. Click 'Confirm'

Note: For legal and tax purposes these accounts will be in the same name as the RaboSaver account. To open an account in a different legal name you will need to complete an application for a new RaboDirect account.

Trust account holders can also open our 60 day NoticeSaver account. Click here find out more about this product. 

Any individual authorised to act on behalf of the Trust can operate the RaboDirect account. This person will be acting as the authorised signatory on the account. They will have been issued the Digipass and will have authority to view the account details, initiate transfers and update account information. 

There can only be one authorised signatory on a Trust account but this person can be changed at any time.