Frequently Asked Questions
I am interested in finding out more about RaboDirect Key Account Services. What do I do?
Contact our dedicated Key Account Services team on 0800 564 672 or nzkeyaccounts@rabobank.com. They will be able to explain more about how the service works and discuss any queries you may have.
I would like to start using Key Account Services. What do I need to do?
If you wish to access RaboDirect deposits via a platform or custodial service, you will need to speak with the platform or custodial service provider about enabling this access. If you would like to use the direct channel, you will need to establish a formal relationship with RaboDirect, which will provide you access to this service.
I have clients with existing RaboDirect accounts. Can I have them linked to my RaboDirect relationship?
Yes, clients with existing RaboDirect accounts can be linked with your RaboDirect relationship. They will simply need to sign an Intermediary Authorisation form (which we will provide you when your RaboDirect Key Account Services relationship is established).