I thought I would share with you the solution to an interesting problem that I came across this week when a customer rang me for help.
Very rarely, you may come across one of the following error messages when trying to access our secure website:
Internet Explorer: There is a problem with this website Security Certificate (The security certificate presented by this website has expired or is not yet valid)
Firefox: Secure Connection Failed (The certificate is not trusted because the issuer certificate has expired)
Google Chrome: The server’s Security Certificate is not yet valid
There are 3 main reasons for such errors:
the computer’s date is set to the wrong value
the security certificate for the site you are visiting has expired, or
the website is not trustworthy.
In the case of our secure site, we know that the security certificate is valid until 30/08/2012 (after when it will be renewed). You can check this yourself by going to ‘file’ > ‘properties’ and clicking on the ‘Certificates’ button.
You can also be sure that, of course, our website is trustworthy. So, the chances are that the only other possibility is that the system clock on your computer is not set correctly. To change the date setting, you will need to double-click on ‘time’ in the bottom right hand side of the system tray, at the very bottom right of your screen. Mac OS users can change the time and date from the ‘Settings’ application, usually located in your ‘Applications’ folder or on the Apple Dock.
It is important that you make sure that the site you are accessing is the genuine RaboDirect site. You can check this simply by looking at the certificate, as mentioned before, or by looking at the contents of the address bar. Make sure that the first part of the URL reads ‘https://www.rabodirect.co.nz’, or ‘https://secure1.rabodirect.co.nz’ for the secure site; there may be other text after these URLs, depending on the page you are on, but the presence of these URLs mean that the site is genuinely ours.
You should also always remember that RaboDirect will never email you seeking your personal access details, for any reason. Ever. If you receive such an email, delete it immediately and do not click on any links.
Of course, if you are still unsure, you can contact our Call Centre on 0800 22 44 33, and my colleagues or I will be more than happy to help.