Staying safe online
There are some very easy and sensible precautions you should take to stay safe online:
Keep your bank details secure and don't share them with others. Keep your Digipass in a safe place and do not write your PIN code on the back of your Digipass. If you lose your Digipass or cannot remember your 5-digit PIN code please contact us immediately.
Protect yourself from identity theft by shredding unwanted bank statements, utility bills, etc. Don't just leave them in your household rubbish bin as criminals can use them to try to steal your identity.
RaboDirect will NEVER send you an email requesting your personal access details. If you ever receive such an email please notify us immediately.
'Phishing' or fake emails
Criminals work in various ways to steal your identity. Phishing, pronounced 'fishing', is the term coined by hackers who imitate legitimate companies in emails to entice people to share passwords or credit card numbers.
An email is broadcast from a fake server address, pretending to be a real company or financial institution, containing an invitation to verify or to enter username or password. The fake website looks like the real one from the financial institution.
This leads to identity theft: criminals adopt the identity of the holder of the online bank account or credit card and with that they can make payments in name of the genuine holder.
The Digipass system used by RaboDirect makes phishing virtually impossible. Phishing attacks can be successful if your bank relies on just passwords and PIN's that never change. If a fraudster gains access to your username and password detail they can access your online bank account.
The Digipass helps to prevent this because of the two-factor authentication principles. The fraudster would need to know your Customer Number and Digipass PIN code and have your Digipass to be successful with a phishing attempt. The Digipass is also required to authenticate transactions giving you a double layer of security.