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If you have not yet confirmed your personal information and verified your identity, your account will soon be blocked

It is important that we have up-to-date customer information and have verified the identity of all our account holders. From 1 November 2017, any personal account holders (including joint and minor), who have not had their identity verified, will have their account blocked. Non-verified Business and Trust accounts will be blocked from 15 November 2017.

What does this mean?

If your RaboDirect account is blocked, you will not be able to log in or transfer money into or out of your account. 

You will need to call us and either have your identity successfully verified or ask that your account be closed. If your identity is successfully verified, you will have full access to your account. If you choose to close your account, the remaining balance will be transferred to your nominated account.